Shipping Policy
🌟 Leaf & Roots Shipping Policy
Processing Time
- Orders are prepared and shipped within 2–3 business days after payment confirmation.
- Plants are carefully packaged to ensure they arrive healthy and safe.
Shipping Methods
- Nationwide delivery via The Courier Guy or PostNet.
- Local pickup available in Newcastle, KwaZulu‑Natal by arrangement.
Shipping Costs
- Flat rate courier fee: R120 nationwide.
- Free local pickup option.
Delivery Time
- Courier delivery typically takes 2–5 business days, depending on location.
- Tracking details will be provided once your order is dispatched.
Special Care
- Plants are shipped bare‑root or securely potted, depending on type.
- Packaging includes moisture retention and cushioning to protect leaves and roots.
Customer Responsibility
- Please ensure someone is available to receive the parcel.
- Leaf & Roots cannot be held responsible for courier delays, but we’ll assist with tracking and updates.
Refund Policy
🌟 Leaf & Roots Refund Policy
Eligibility
- Refunds are available if plants arrive damaged or not as described.
- Requests must be submitted within 48 hours of delivery with clear photos of the plant and packaging.
Process
- Contact us via PlantBay messaging or WhatsApp with your order details.
- Provide photos showing the issue.
- Once approved, you may choose a replacement plant (if available) or a refund.
Conditions
- Refunds are not offered for issues caused by buyer care after delivery (e.g., incorrect watering or light conditions).
- Shipping fees are non‑refundable unless the error was on our side.
- Local pickup orders must be checked at collection — no refunds after plants leave our care.
Good Vibes Promise
- Every plant is packaged with care to ensure safe arrival.
Cancellation / Return / Exchange Policy
🌟 Leaf & Roots Cancellation / Return / Exchange Policy
Order Cancellations
- Orders may be cancelled within 12 hours of purchase if they have not yet been shipped.
- Once an order has been dispatched, cancellations are no longer possible.
Returns
- Due to the delicate nature of live plants, returns are generally not accepted.
- Exceptions apply if the wrong plant was sent or if the plant arrives in poor condition. In such cases, please contact us within 48 hours of delivery with clear photos.
Exchanges
- Exchanges are offered if a plant arrives damaged and a suitable replacement is available.
- If no replacement is available, a refund or store credit will be provided.
Conditions
- Plants must be returned (if requested) in their original packaging.
- Buyer is responsible for return shipping costs unless the error was on our side.
- Local pickup orders must be checked at collection — no exchanges or returns after plants leave our care.
Good Vibes Promise
- We want every customer to feel confident and happy with their purchase. If something goes wrong, we’ll work with you to find the best solution — whether that’s a replacement, refund, or store credit.